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Have questions about your order, or a general enquiry?
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FAQ
Size Guide
What PrepDress size should I buy?
PrepDress is available in four sizes.
We recommend you buy based on your tee shirt size.
- Small (S): For tee size XS-S. 62cm in length.
- Medium (M): For tee size M. 63cm in length.
- Large (L): For tee size L-XL. 75cm in length.
For salon and business customers, we recommend purchasing a mix of Medium and Large sizes for professional use.
What GoodNightee size should I buy?
GoodNightee is available in three sizes, we suggest you buy based off your tee shirt sizing.
GoodNightee is designed to be loose-fitting, if you prefer a more fitted feel, we suggest sizing down.
- Small (S): Width 118cm all around, Length 84cm
- Medium (M): Width 125cm all around, Length 88cm
- Large (L): Width 130cm all around, Length 90cm
Do you have kids sizes in PrepDress?
Yes! We have listened to you and your mini me wants a PrepDress too! We have created an XS, suitable for pre teens.
PrepDress Care
What is PrepDress made from?
Cotton PrepDress
Our cotton PrepDress is crafted from 100% cotton french terry and 100% cotton baby terry.
What is GoodNightee made from?
GoodNightee is made from TENCEL MODAL™ / Cotton Blend.
How do I wash my PrepDress?
To maintain its quality, please follow these care guidelines:
- Hand wash your PrepDress in cold water or machine wash on a delicate cycle.
- For the first wash, wash the PrepDress separately, and subsequently with similar colours.
- Always close the Velcro strap before washing to prevent damage.
How do I wash my GoodNightee
- Hand wash your GoodNightee in cold water or machine wash on a delicate cycle.
- For the first wash, wash the GoodNightee separately, and subsequently with similar colours.
Shipping, Returns & Exchanges
How much is shipping?
Shipping — Australia
Standard flat rate fee of $10 per order.
Shipping — New Zealand
Standard flat rate fee of $19.99 per order.
Shipping — Outside of Australia/NZ
For orders outside of Australia, please contact Karen at karen@prepdress.com.au for more information.
Do you ship overseas?
Please email karen@prepdress.com.au to arrange delivery outside Australia
Can I cancel my order?
If you've made an error in your order, please reach out to Karen at karen@prepdress.com.au or via Instagram DM.
If your product hasn't yet been shipped, we can assist you with changing or canceling your order.
If the items have already been shipped, you'll need to return them at your own expense within 2 weeks. Once we receive the returned goods, we'll contact you to discuss a refund or replacement.
Please note that there is no refund or return available for sale items.
What shipping providers do you use?
We currently partner with Sendle, a carbon-neutral shipping provider, to ensure eco-friendly shipping for your orders.
In places where Sendle can't deliver or for express postage, we deliver through Australia Post.
Can I return or exchange an item?
Please choose carefully. We’re will offer a refund if your item is faulty or if we've made an error with your order. For exchanges, all return and re-shipping costs are the responsibility of the customer.
Unfortunately, we cannot offer refunds or exchanges on any sale items.
Discount Codes & Sales
What is your discount code policy?
Only one discount code or incentive offer, such as Free Shipping or a Promo Code, can be applied per order.
Sales are rare at PrepDress. This is a small Aussie business delivering a quality, ethical and sustainable product. We produce in small production quantities to avoid excess and avoid unnecessary impact on the environment. Thank you for supporting Aussie brands and the slow fashion movement.
